Return & Exchange Policy
At SØRENSEN, we want you to love what you ordered. If something isn't right, we're happy to help with a return or exchange under the conditions below.
Return Window
You have 21 days from the date of purchase to return or exchange an eligible item.
Condition Requirements
To be eligible for a return or exchange, items must be:
Unworn and unwashed
In their original condition, with no stains, alterations, or damage
Tags still attached
Returned in the original packaging, where possible
Items that do not meet these conditions will not be accepted and will be sent back to you at your expense.
How to Start a Return or Exchange
Contact us at [Sorensen.shop.contact@gmail.com] with your order number and the item(s) you'd like to return or exchange
We'll confirm eligibility and send you instructions for shipping the item back
Once we receive and inspect the item, we'll process your refund or exchange
Refunds
Approved refunds are issued to your original payment method within 5-7 business days of us receiving and inspecting the returned item, though we aim to process them as soon as possible
Original shipping fees are non-refundable, unless the return is due to our error (e.g., wrong or defective item)
Return shipping costs are the customer's responsibility
Exchanges
Exchanges are subject to stock availability
If your requested size or item is unavailable, we'll offer a refund instead
Exchanged items are shipped once the original item is received and approved
Non-Returnable Items
Items purchased on sale are final and cannot be returned or exchanged.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us at [sorensen.shop.contact@gmail.com] with photos of the issue, and we'll sort out a refund or exchange for you.
Questions?
Reach out to us and we'll be happy to help.